Something is bothering me. This morning I woke up feeling the same way like yesterday. My prayers were tired and I was distracted.I don’t like it.
For months now, I have been trying to resolve a social network issue. There exists in a cloud somewhere a profile supposedly mine. My email was used and the fake account added friends and relatives. I learned of this months after the fact, when I started receiving notifications and messages from friends, my school group page, picture tags and yet when I tried to log in I couldn’t access it because it was suspended due to phishing. I was able to check the profile though and to my horror my picture was there and my friends and family were there. I didn’t create the account!!!
I wanted to access the account so I could take it down and since my email was used I started the recovery process. Turned out there was a phone number used on the account. It was not mine, and it was outside the US.
The daunting task of emailing friends and family just to inform them that the account was fake was just too much for me. I had to create an account just to warn them but months later, nothing is happening and I was getting frustrated.
Couple of days ago, I wrote to them again (for the nth time) , followed their instruction on the site and explained how an impostor was able to create a profile using my email and how I could not access it because the code was being sent to a phone outside of the country. Complicated huh?
The social network responded to me and in not so many words, she told me that she was unable to help me because according to her, “the network doesn’t support hacked accounts” and was therefore apologetic for the inconvenience. Then as usual, she sent me another link on how to recover hacked accounts.
I would gladly do it had I not done the same procedure in the past. The trouble is I can’t get past the “code” process, because it was being sent to a phone I don’t own. And it wasn’t hacked, it simply was a fake account created using my email, period.
For two mornings now, I would wake up to an email from them insisting on me doing the procedure to recover a hacked account. I am not interested in recovering it, I wanted to access it so I can take it down. The last email I got this morning was cold-blooded. The agent said to me, “please note, this will be the final correspondence on this matter”. She then slammed the virtual door in my face without resolving the issue.
I was indignant. My initial reaction was to forward our email correspondence to the higher-ups,( whoever they are – like it would make a difference, right?) to expose how notoriously lousy their customer service is in handling issues like mine. I ended up forwarding the email thread to their abuse deskhelp three times tho. (I know, psycho moment I am not happy about).
I was so stressed, agitated, trivialized, ignored, frustrated, disappointed and angry.
I was still angry and I prayed to God. I asked for forgiveness for doing what I thought was the right thing to do and I started reading the books of 2 Kings. I couldn’t understand a bit of what I was reading. I re-read, re-read and re-read some more and it was just not working for me.
I prayed some more for understanding and I came to 2 Kings 18-20.
I am not comparing myself to Hezekiah, I don’t lead a nation and I am not battling wars. But like Hezekiah, I was stressed and distressed. My prayers to God were short and very specific. I told Him what I was feeling and told Him that I didn’t know what else to do. And right after praying for understanding and forgiveness, I read “ I have heard your prayer and seen your tears; I will heal you.” (2 Kings 20:5b)
As you read the chapters of course the context was different, but the feeling of distress and stress was the same. I cried out to God in my desperation and He assured me that He heard my prayers.
The healing was not physical, but it was more quiet and peace of mind. My circumstance and the future of the fake profile may not change, but God changed me and my attitude. The assurance that He heard my prayers and my cry was good enough to calm my soul and clear my head. It was healing and deliverance from myself, anger and frustration.
God is not only the God of big battles, He is also the God of small stuff like the fake profile 🙂